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Useful information

Useful travel information

Here you can download the information on the rights of passengers, in case of delay, cancellation or interruption of the trip – EU Regulation N. 1177/2010

Passengers with reduced mobility, disabled, ill or those who need special assistance are required to inform the Carrier, at the time of booking at the ticket office, or by phone by contacting the Contact Center at +39 (0) or at the time of online booking by ticking the appropriate box in the passenger information, and possibly sending the request to the Carrier, in order to allow him to prepare the necessary assistance, the documentation that certifies the right, or the particular need, at least 48 hours before the scheduled departure. Further information on the procedure to be adopted is provided by art. 10 of the general conditions of carriage.
Please be willing to collaborate for the controls by keeping available identity documents and travel certificates, and following the instructions given by our ashore and board staff personnel in service. Finally, it should be remembered that once inside the pre-embarkation area, it will not be possible to exit except for emergencies.


From this section, you can login the transport conditions and learn all the details about the passenger insurance.

A fluent description easy to read, concerning situations that can be experienced daily on-board SNAV cruise ferries will allow you to get prepared and know what to do, for example in case of lost or stolen ticket, or embarking deadline or luggage insurance coverage.
In the suitable page, you will find useful tips and advices to solve travelling issues such as claims, ship delays, refunds or reporting lost objects.

For additional information, contact SNAV offices at

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