Useful travel information
Here you can download the information on the rights of passengers, in case of delay, cancellation or interruption of the trip – EU Regulation N. 1177/2010
Passengers with reduced mobility, disabled, ill or those who need special assistance are required to inform the Carrier, at the time of booking at the ticket office, or by phone by contacting the Contact Center at +39 (0) 184.108.40.2065 or at the time of online booking by ticking the appropriate box in the passenger information, and possibly sending the request to the Carrier, in order to allow him to prepare the necessary assistance, the documentation that certifies the right, or the particular need, at least 48 hours before the scheduled departure. Further information on the procedure to be adopted is provided by art. 10 of the general conditions of carriage.
Please be willing to collaborate for the controls by keeping available identity documents and travel certificates, and following the instructions given by our ashore and board staff personnel in service. Finally, it should be remembered that once inside the pre-embarkation area, it will not be possible to exit except for emergencies.
- The transport conditions set out in the policy include passenger sea transport regulations and service modalities for all SNAV destinations.
A fluent description easy to read, concerning situations that can be experienced daily on-board SNAV cruise ferries will allow you to get prepared and know what to do, for example in case of lost or stolen ticket, or embarking deadline or luggage insurance coverage.
In the suitable page, you will find useful tips and advices to solve travelling issues such as claims, ship delays, refunds or reporting lost objects.
- To learn instead about the insurance conditions and details concerning passenger medical assistance, click here: SNAV, in collaboration with AMIASSISTANCE, studied a multi-risk travel policy policy to refund you any penalties in case of ticket cancellation, damages, loss of luggage and medical expenses for travels in Italy and abroad.
- Gulf of Naples Service Card
For additional information, contact SNAV offices at firstname.lastname@example.org