1. Subject

This Accessibility Statement applies to the website www.snav.it, owned by SNAV S.p.A., headquartered in Naples at the Maritime Station Molo Angioino. The company operates in the passenger transport sector and aims to ensure that all citizens, without distinction, can access its services.

Our mission is to provide inclusive mobility, accessible to persons with disabilities, the elderly, families with children, and anyone who may have specific needs.

2. Legal Framework

The website and corporate digital services are designed in compliance with:
– Law of 9 January 2004, No. 4 (“Stanca Law”), as subsequently amended
– Legislative Decree of 10 August 2018, No. 106 (implementing EU Directive 2016/2102)
– AgID Guidelines on the accessibility of digital services
– WCAG 2.1 – Level AA

3. Compliance Status

The website www.snav.it is partially compliant with accessibility requirements, due to the non-conformities listed in the following section.
We are committed to achieving full compliance by 2026 through a continuous improvement plan.

4. Non-Accessible Content

Some content is not yet fully accessible:
– Certain interactive maps do not provide alternative text descriptions.
– Some historical PDF documents are not fully readable by screen readers.
– Some informational videos lack subtitles.

5. Improvement Plans

To ensure full accessibility for all, without barriers, we are implementing the following actions:
– Introduction of alternative text versions of interactive maps.
– Progressive replacement of non-accessible documents with compliant versions.
– Addition of subtitles and transcripts to video content.
– Periodic digital accessibility audits conducted by independent experts.

6. Feedback and Contact

The company promotes open dialogue with passengers: anyone may report difficulties in accessing the website or our services by sending an email with a description of the issue to: accessibilita@snav.it
We will respond within 30 days of receiving the email.

7. Complaints / Reports to the Authority

If the response to a report submitted to the company is deemed unsatisfactory, it is possible to contact the Agency for Digital Italy (AgID) following the procedures indicated on the official website: https://www.agid.gov.it/it/design-servizi/accessibilita/dichiarazione-accessibilita

8. Additional Information

– Website publication date: 01/2023
– Date of last accessibility check: 24 September 2025
– Tools used: automated validators, real-user testing, internal assessments.

For us, every passenger matters, every journey is possible.